I recently warned of some pitfalls to avoid when writing apologies. Now another organisation has ended up in the spotlight.…
There’s a lot of sorry people at the moment, so let’s look at the art of apology writing. A good…
According to recent research, 74 trillion emails got sent in 2015. That’s 205 billion per day so 124 per person.…
What’s the best way to close an email? Rob Temple’s Very British Problems book has two pages exposing the hidden meanings…
On Friday Ryanair announced it was cancelling 50 flights per day “to improve its system-wide punctuality”. This disrupts passengers already…